It looks like BPO providers are everywhere nowadays. With the recent growth in eCommerce driven by the global pandemic, it seems like every firm wants to manage your relationship with your clients on the basis that you should "focus on your strengths."
Isn't one of your strengths your relationship with the customers that give you their money? We can help you understand and negotiate a BPO relationship that makes the provider a true partner in your success and not another adversary because of a bad deal between you.